Multichoice Uganda has opened a new state of the art customer service centre on Plot 17B Impala Avenue in Kololo, next to the lawns restaurant.
The centre which is the latest strategic investment made by the company in Uganda was built with the specific aim of improving the consumer experience.
“The new centre will improve the way we interact with our clients, we will be able to serve them a lot faster and provide them with a lot more service solutions and information that in future will allow subscribers to self-serve at their convenience,” Charles Hamya, General Manager of MultiChoice Uganda said.
He explained that the new MultiChoice customer centre is a purpose built facility which was designed with the customer as the primary focus.
The main service hall is spacious with a dedicated demo lounge that allows customers to interact on a one on one basis with service agents and try out some of the latest products and services.
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“This will ensure that by the time a subscriber decides to purchase one of our products he or she is fully conversant with how the new technology or device works which means they will be able to enjoy the maximum benefits from day one”.
The Buganda road office will remain open to the public as a customer service centre and fully fledged sales office.